After Sales Support
30 Day Money Back Guarantee
We hope that you wonāt need to return anything to Detailers United, but if you do, we aim to make the process quick, easy and efficient, so you can exchange or refund your purchase with confidence.
Hereās some helpful points to make your returns / exchange a smooth process, please note your statutory rights are not affected by this guidance:
To return please post your item back your item back to our warehouse, with your name, address and order number.
To the address below press
Cyber Online Sales LTDĀ
24 York Crescent
StourbridgeĀ
West Midlands
DY8 4RT
GB
You will receive your refund within 14 days of your return being collected. Please note, you cannot return bespoke or made-to-measure items unless they are faulty.
All refunds will be made using the method of payment you used. If an item delivered directly from a supplier was paid for in cash, refunds will need to be made in branch once the supplier has collected and processed your returned item.
For more details, or to arrange a return, please contact our Customer Service team using theĀ Contact Us formĀ .
If an item is faulty and was purchased less than 30 days ago, please Contact us to arrange a free pre paid returns envelope.
If this 30-day period has passed, we will offer a repair or replacement provided that you report the fault within 12 months of purchase. If we are unable to repair or replace the item(s) we will provide you with a refund. After 12 months, your statutory rights as a consumer will continue to apply. For more information regarding your rights visit the Which? Consumer Rights website.
Please note for faulty goods reported after 6 months you must be able to show that the fault was present when delivered to you.
We may ask for photographs of the item prior to return, so that we can better understand the product fault.Ā
You will receive your refund within 14 days of your return being collected. Please note, there is no charge for faulty items being collected, and you cannot return bespoke or made-to-measure items unless they are faulty.
All refunds will be made using the method of payment you used.Ā
For more details, or to arrange a return, please contact our Customer Service team using theĀ Contact Us form
You are able to cancel your order at any time until the item leaves our warehouse for delivery.
Our pick and pack process is typically very quick, so the easiest way to cancel your order is to call us as soon as possible on 07871428585
We are required by law to provide thisĀ cancellation form, but you do not have to use it and you may find calling us is more convenient and quicker.
If your item has not already left our warehouse, we will cancel your order and issue a full refund, including delivery charges to the credit card, debit card or PayPal account used to place your order.
Your refund will be processed within 14 days of cancellation.
If your item has already left our warehouse, you can still get a refund by following the returns procedure above.
Please note cancellations are accepted or rejected at our discretion
We want everything to be right and that you are happy. If something hasnāt quite gone to plan, let us know.
Our promise to you:
- We welcome the chance to put things right
- We promise to listen and to do our best to resolve with you
- Our customer care team will look after you, with a named Care Executive assigned to liaise with you until it is resolved
- We will acknowledge your concern immediately.
- We will investigate and aim to provide you with a full response within two working days. Where further investigation is required this may take a little longer and we will keep you updated throughout
- What we learn from concerns shared with us will be reviewed for our future ways of working
Ways to contact:
Call dedicated Care number: 07871428585
Contact Us using Our Contact Us Form